Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 2–5 business days. You'll receive a tracking number via email once your order ships.
Do you ship internationally?
Yes! We ship to 27 countries including Canada, the UK, Australia, Germany, Japan, and more. International shipping is handled via USPS and DHL Express.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use that number on the carrier's website to track your package.
What if my order arrives damaged?
Please contact us within 48 hours of delivery at iluminatefxsales@gmail.com with photos of the damage and we'll make it right.
Products
What voltage do the LFX lights run on?
Our LFX Spot and Flood Lights are designed to work with the LFX PowerCore 12V Transformer. Always use the recommended power supply for best performance and safety.
Can I control the SpectraCore RGB with DMX?
Yes! The LFX SpectraCore DMX Decoder allows full DMX control of your SpectraCore RGB system, making it perfect for professional lighting setups.
Are GOBO FX patterns interchangeable?
Yes, our GOBO FX Pattern Projections come in a variety of patterns. Check the product page for the full list of available designs.
What is the LFX Gel Mount used for?
The LFX Gel Mount allows you to attach color gels to your LFX lights for custom color effects without needing an RGB fixture.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase for items in original condition. Please visit our Refund Policy page for full details.
How long does a refund take?
Refunds are processed within 5–10 business days after we receive your return.
Do you offer exchanges?
Yes, we offer exchanges for defective or damaged items. Contact us at iluminatefxsales@gmail.com to get started.
Still Have Questions?
We're happy to help! Reach out to our team at iluminatefxsales@gmail.com and we'll respond within 1–3 business days, Monday through Friday.