Contact Information Policy

Illuminate FX is committed to providing responsive customer support and clear communication regarding orders, products, and services.

Customer Support

For questions regarding products, orders, returns, technical support, or general inquiries, please contact us using the information below:

Illuminate FX
Website: Illuminate FX Official Website
Email: iluminatefxsales@gmail.com

Response Times

We aim to respond to customer inquiries within 1–3 business days.

Response times may vary during holidays, product launches, or high-volume periods.

Business Hours

Support inquiries are reviewed during normal business operations, Monday through Friday.

Technical Support

For technical assistance, please include:

• Order number
• Product name
• Description of the issue
• Photos or videos if applicable

Providing detailed information helps us resolve support requests more efficiently.

Wholesale & Custom Orders

For dealer inquiries, custom GOBO requests, commercial installations, or partnership opportunities, please contact us directly through our website or support email.